Download or view & Print Return Material Authorization Form <click below>
NEW DeSIGNZ, Inc. Limited Lifetime Warranty Policy
NEW DeSIGNZ, Inc. is committed to making the best, highest quality paintball accessories for the paintball player. NEW DeSIGNZ, Inc. warrants, to the original owner/purchaser that the product manufactured by NEW DeSIGNZ, Inc. is free from defects in materials and workmanship, under normal use FOR LIFE.
This warranty covers products manufactured by NEW DeSIGNZ, Inc. and not products furnished to NEW DeSIGNZ, Inc. by outside vendors or other individual marker manufacturers, whether the product in question is an entire assembly or sub-assembly. NEW DeSIGNZ Inc, will also pass on to its customers any manufacturer’s standard limited warranty, if any, for parts.
This warranty does not apply if, in the judgment of NEW DeSIGNZ, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product's instructions, has been modified or altered in any way, or has a defaced or a removed serial number.
Customers are responsible for the freight charges to NEW DeSIGNZ. We suggest using a carrier that provides tracking information. NEW DeSIGNZ, Inc. is not responsible for packages lost in transit to NEW DeSIGNZ, Inc. The replacement product is shipped by either UPS ground or US Parcel mail with shipping charges covered by NDZ. Expedited shipping is available at an extra cost to the consumer, please ask for details.
To process a warranty claim, the customer must contact NEW DeSIGNZ, Inc. to obtain a return authorization number (no returns will be accepted without an RA#). Once an RA# is given, the original purchaser must return the item along with a copy of purchase receipt or thereof and download, complete a product return form and return it with the product in question.
NEW DeSIGNZ, Inc. agrees to repair or replace (at its discretion) any NEW DeSIGNZ, Inc. manufactured product.
This warranty does not cover o-rings, electronic components, springs, normal wear and tear of parts, any modifications made to the part by the consumer, scratches, nicks or normal anodizing wear.
NEW DeSIGNZ, Inc. Lifetime Warranty is defined as the serviceable life of the product. This is defined as the period during which all components are available. Should the product prove to be irreparable, NEW DeSIGNZ, Inc. reserves the right to substitute an equivalent product if available.
The above warranty is the only warranty authorized by NEW DeSIGNZ Inc.
NOTE: Under no circumstances will NEW DeSIGNZ, Inc. be liable in any way for damages, including any lost profits, lost savings or other incidental or consequential damages arising out of the use of, or inability to use, such product(s).
Please ship defective/ warranty items to:
NEW DeSIGNZ, Inc.
278 Sandbank Road
Cheshire, Ct 06410